Many people absolutely hate Walmart, but I am not one of them. Nonetheless, I recently read a startling account from a customer’s experience at their auto center. Image Credit: nallalux
Ashlee Mooneyhan, a 22-year old Colorado resident, took her car (Saturn) to Walmart Auto Service Center to obtain an oil change. After the maintenance, she was back on the road. Thirty minutes into her drive, she noticed an odd sound coming from the engine, so she intuitively checked the oil dipstick. To her surprise, the dipstick showed no oil left in the tank: it had all spilled down into the undercarriage. She then took her car to the nearest mechanic. Apparently, the oil cap had been put on improperly. The GMC estimate for the engine repair was nearly $6,000.
Ashlee attempted to make a claim on Walmart’s insurance, but the claim was denied. The insurance company did send someone to look at the vehicle, but he found nothing in spite of the fact that the GMC dealership manager personally evaluated the car around the same time and found oil everywhere and “rod-knocking” while the engine was on. The insurance company contends that once Ashlee discovered damage, she should have taken her car to a Walmart mechanic to avoid evidence tampering. Perhaps, I am paranoid, but this is typically when a “cover-up” occurs: either the accused party attempts to “fix” or “clean-up” the problem to limit liability.